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Published: 2025-09-18
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DOI: https://doi.org/10.52163/yhc.v66iCD14.3053
Issue
Vol. 66 No. CĐ14-NCKH Bệnh viện Giao thông vận tải
Section
Articles
How to Cite
Anh, B. S. T., Minh, P. N., & Nhu, Đặng Đức. (2025). 2. PATIENT SATISFACTION AT THE OUTPATIENT DEPARTMENT OF TRANSPORT HOSPITAL IN 2025 AND ASSOCIATED FACTORS. Vietnam Journal of Community Medicine, 66(CĐ14-NCKH Bệnh viện Giao thông vận tải). https://doi.org/10.52163/yhc.v66iCD14.3053

2. PATIENT SATISFACTION AT THE OUTPATIENT DEPARTMENT OF TRANSPORT HOSPITAL IN 2025 AND ASSOCIATED FACTORS

Bui Sy Tuan Anh1, Pham Ngoc Minh2, Dang Duc Nhu2
1 Transport Hospital Joint Stock Company
2 University of Medicine and Pharmacy

Main Article Content

Abstract

Objective: To assess patient satisfaction at the Outpatient Department of Transport Hospital in 2025 and analyze associated factors.


Methods: A cross-sectional study was conducted among all patients visiting the outpatient department in 2025. Data were collected using a structured questionnaire covering demographics, waiting time, medical costs, and satisfaction across multiple domains (physicians, nurses, support staff, facilities, service outcomes). Descriptive statistics and regression analysis were applied to determine related factors.


Results: Most patients reported high satisfaction, particularly regarding physicians’ professionalism and nurses’ care. However, waiting time and hospital facilities were less positively rated. Regression analysis indicated that waiting time, income, and education level significantly influenced satisfaction (p < 0.05).


Conclusion: Patients were generally satisfied with healthcare services, but improvements in infrastructure and waiting time reduction are needed. Findings provide evidence to guide hospital quality improvement strategies.

Article Details

Keywords

patient satisfaction, healthcare services, hospital, associated factors

References

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