45. SỰ HÀI LÒNG CỦA NGƯỜI BỆNH NGOẠI TRÚ TẠI KHOA KHÁM BỆNH, BỆNH VIỆN ĐA KHOA TỈNH TIỀN GIANG GIAI ĐOẠN 2024 -2026

Abstract

The study evaluates patient satisfaction with outpatient medical services and proposes solutions to enhance patient satisfaction during the period 2024-2025. This is a cross-sectional descriptive study involving 260 outpatient patients who visited and received treatment at the Outpatient Department of Tien Giang  General Hospital from June 2024 to December 2024. The rate of participants with health insurance is 76.2%, with 57.7% of patients using the service because they trust the hospital. Up to 61.5% of the study participants had visited the Outpatient Department more than once. The overall patient satisfaction rate is relatively high, at 88.1%. The project not only helps improve patient satisfaction but also creates conditions for the sustainable development of the hospital, contributing to the overall advancement of the healthcare sector.